Working Internet Leads – Get ‘Em In
Catching up with my reading on DrivingSales.com this morning, I came across a post called “The Secret to My Success.” (I tweeted about it earlier with the comment “Shh…it’s ‘answer the leads’ – don’t...
View ArticleDear Mr./Ms. Dealer – Stop Pulling Credit First.
Here at Carloan.com, we live at the interesting intersection between the consumer experience with automotive online marketing and the way that dealers work with those consumers who raise their hands....
View ArticleHow Are You Monitoring Your Process for Working Finance Leads?
Over the past several weeks, I’ve been writing about best practices for working auto finance leads. We’ve covered setting the appointment, training your team, and getting folks in the door before...
View ArticleConsumer Privacy & You
I opened this topic last week when I wrote a blog post to remind you that you should never pull a consumer’s credit without their permission. That post led me to think about one of our evergreen...
View ArticleBest Practices for Consumer Privacy Compliance (Part I)
Continuing with our Consumer Privacy Awareness theme for April for the Carloan.com blog, I want to take a step back and go back to the basics. What do I mean when I talk about “compliance” when it...
View ArticleBest Practices for Privacy Compliance (Part 2)
Last week we took a look at best practices for handling consumer data offline. This week, we’re taking a closer look at online practices. Remember, always consult your lawyer when working with consumer...
View ArticleRecap – Best Practices for Privacy Compliance
Over the past two weeks, I’ve covered best practices for handling consumer information both offline and online. In case you missed it, here are the high points: Offline: Set store policies on using...
View ArticleImportant Considerations for Working with Special Finance Customers
We’re focused on writing about “special finance” for this month, and I’m pulling out the way back machine to go back to a post from last summer that definitely applies to working with the special...
View ArticleComing Soon – Posts from our BDC Expert, Eve Paletta-Weaver!
New month, new topic here at the Carloan.com Dealer Network. Starting this month, we’re going to start featuring posts from our in-house BDC expert, Eve Paletta-Weaver. She came to us from NVS, a...
View ArticleSafeguarding Personal Information in a BDC
Protecting an individual’s personal information in a business development center (BDC) is paramount. When an individual applies, they are expecting that their information will be held confidentially...
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